FAQ

We recommend booking as early out as possible. If you’re planning to move between May 1st and September 30, please book at least 45 days out. Booking 45 to 90 days out gives you the best chance of securing your moving day with no worries.

If you’re moving outside of that time frame, we ask for at least 4 weeks of notice.

You can feel free to pay with cash, Visa or MasterCard, certified cheque, or a money order. We can not accept payment through Paypal, any other payment app, or a personal cheque.

Have your payment ready the day of the move, and make sure that you have paid for the move before the truck has unloaded your belongings at your final destination.

No; due to health, safety, and animal welfare concerns, your pet needs to be moved with you, in your personal vehicle. Please make sure your pet is safely and comfortably secured in a crate or cage if need be, and has adequate ventilation, food, and water for the journey.

No deposit is required for moves that are local to the Vancouver area and are completed on the same day. For longer or cross-Canada moves, a deposit will be required. This amount will be determined based on estimated total moving costs.

This deposit, however, is fully refundable should your plans change, so long as we are notified in time by email or phone message.

If you cancel the move, just let us know by email or by phone within 48 hours of the moving date. No fees or penalties are levied so long as you notify us of cancellation at least 48 hours out.

Canceling any closer to the move date will either cause a $250.00 moving fee to be charged to you, or will allow us to withhold the refund of your deposit.

You certainly can if you feel so moved, though our movers are specially trained to never ask for or even hint at a tip. Our drivers will gratefully and professionally accept any tip that you do give them, however, as a token of your appreciation for a job well done.

Feel free to tip as much as you feel is appropriate if you do feel so inclined; there’s no minimum or maximum percent here.

We have boxes! And a lot of them. Feel free to get your moving boxes directly from us if you need some, or run out. You can also obtain boxes from a local hardware store.

Be careful to check the size of your boxes against the size of your vehicle. Most medium and large sized boxes won’t fit into a standard-size family car.

If using your own boxes for the move, make sure that these boxes are clean, dry, strong enough to hold contents, properly taped, and free of tears or damage.

While you can certainly use boxes from home to pack, these may be worn out, and we recommend new boxes for the move. This reduces the likelihood of contents falling or spilling out and breaking.

Sort your stuff, and have a yard sale. At least 4 weeks out from your moving date, go through your belongings and see what you can part with. Having a yard sale is a great way to get rid of extra items, lighten the load, and put some extra money in your pocket.

Start by planning ahead. For a medium-sized family home, give yourself at least 3 weeks from the moving date to get fully packed.

Choose which rooms to pack first. Bedrooms can often be packed before the kitchen. You can also feel free to donate items as you find them in each room, saving you further space. We recommend packing up the least-used rooms first, and saving the most important rooms for last. Don’t forget to clean out and pack up the garage, too.

Pack medicine, legal documents, toiletries, basic cooking utensils, and other daily use items last. We suggest bringing these items in the car with you, to allow you to quickly unpack and access them again once moved.

If you’re finding yourself overwhelmed and don’t know where to start, you can always make use of our professional and respectful packing services, too.